Terms of Use

These Terms and Conditions describe the rules for using ScratchMania’s online casino services and set out the relationship between us and our users. They explain account duties, eligibility, how promotions are applied, payment handling, dispute procedures and how we may change these terms. By using our site and services you agree to comply with these terms and any documents they refer to.

Account responsibilities

When you register an account with us you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate, complete and up-to-date information and notify us of any unauthorised access immediately. We may require you to verify your identity or ownership of payment methods before processing withdrawals. Failure to comply with verification requests may result in delayed payments, limits on activity or account suspension.

Eligibility requirements

Only persons who meet our eligibility rules may open an account. You must be at least 18 years old (or the minimum legal age in your jurisdiction if higher) and not be located in a jurisdiction where our services are prohibited. We reserve the right to refuse registration or close accounts that breach our country or sanction restrictions. Only one account per person, household or payment method is permitted unless we agree otherwise in writing.

Acceptable platform use

Our services are provided for lawful, personal use only. You must not exploit system errors, attempt to manipulate games or promotions, use bots or unauthorised software, or engage in collusion or fraud. Abusive behaviour towards our staff or other users is not permitted. We may restrict, suspend or close accounts and withhold funds where we suspect prohibited conduct, fraud, chargebacks or breaches of these terms.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms which form part of these conditions. Bonuses may carry wagering requirements, game contribution rules, maximum bet limits, time limits and withdrawal caps. We may require KYC checks before bonus funds or winnings are paid out. We reserve the right to amend, withdraw or refuse any promotion where we suspect abuse, error or where required for regulatory or business reasons.

Deposits and withdrawals

Deposit and withdrawal options, processing times and minimum/maximum limits are listed in the cashier. Deposits are usually credited instantly; withdrawals are processed after verification and may be subject to internal review. We will normally return funds to the original payment method where possible. Bank and payment provider fees may apply and are not always refundable by us. Large or unusual transactions may be delayed while we carry out anti-money laundering and fraud checks.

Dispute resolution

If you have a complaint please contact our support team so we can try to resolve it promptly. If a dispute cannot be settled informally, we will follow our internal complaints procedure and may refer the matter to an independent dispute resolution body where appropriate and available. During any dispute we may place temporary holds on relevant funds pending investigation.

Updates to terms and conditions

We may update these terms from time to time. Where changes materially affect your rights we will make reasonable efforts to notify you in advance. Continued use of our services after changes are posted constitutes acceptance of the revised terms. Please check this page regularly to stay informed of any updates.