ScratchMania Casino Privacy Policy

This Privacy Policy explains how ScratchMania collects, uses and protects the personal information you provide when you register, play or contact us. We take your privacy seriously and set out below the categories of data we process, why we process it and how you can manage your information. This page covers account data, transactional records, device and activity information, and the safeguards we apply.

Types of data we collect

Personal data

When you open an account or contact our team we collect personal information such as your name, date of birth, address, email, telephone number and government-issued ID where verification is required. We also collect login details and security information to help protect your account.

Technical data

We gather technical and usage information automatically when you use our site. This includes IP address, device type, browser, operating system, pages visited, activity within games, session timestamps and referring sites. This data helps us keep the service secure and functioning on mobile and desktop.

Transactional data

We record payment and wagering information required to process deposits and withdrawals. This covers transaction amounts, payment method details and any verification documents submitted for anti-money laundering checks. We keep records of bets, wins and balances for account management and compliance.

How we use your information

Your data is used to operate and improve the service, verify identity, process payments, respond to enquiries and prevent fraud. We may also use account and activity information to monitor responsible gambling indicators, to comply with legal obligations and to communicate account notices or important service updates.

Data protection and storage

We store personal information on secure systems and limit access to staff and third-party providers that need it to deliver services. Technical safeguards such as encryption for data in transit and access controls for stored data are in place to reduce the risk of unauthorised access. We retain information only as long as necessary for the purposes described and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure sign-in and collect analytics about site performance. Some cookies are essential for functionality and cannot be switched off. You can manage cookie preferences through your browser or the cookie settings on our site. Third-party analytics and advertising partners may also place cookies subject to their own policies.

Your rights

You have rights in respect of the personal data we hold about you. This includes the right to request access to your data, to ask for inaccuracies to be corrected and, where applicable, to request deletion or to restrict processing. You may also object to certain processing activities and request a copy of your personal data in a portable format.

Access, correction and deletion

To exercise these rights please contact our support team at [email protected]. We will respond to valid requests and may ask for proof of identity before making changes. Certain information may be retained where required by law or to resolve disputes.

Information sharing and third parties

We share data with approved service providers who perform functions on our behalf such as payment processing, identity verification, customer support and analytics. We may disclose information to comply with legal obligations, to prevent fraud or to respond to lawful requests from authorities. We do not sell your personal data to third parties for marketing.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Significant changes will be notified on the site. Please check this page periodically to keep up to date with how we protect your privacy.