Responsible Gambling at ScratchMania Casino

At ScratchMania we take player safety seriously and are committed to promoting responsible gambling. We want play to be fun and under control, so we provide clear tools and support to help you manage your activity. If you ever need a break or assistance, we will work with you to find the right option.

Our player protection principles

We aim to protect players by making responsible gambling easy to find and use. We encourage sensible play, transparency about risks, and early intervention where behaviour suggests a player may be struggling. We do not condone chasing losses and we reserve the right to act where accounts show signs of harm.

Activity-control tools

You can manage your account at any time through the account settings or by contacting support. Our main tools include deposit limits, loss limits, session reminders, time-outs and self-exclusion. These tools are available to all players and can be applied or removed in line with our safety checks.

How to set limits

Set or change limits in your profile under Responsible Gambling. You can choose daily, weekly or monthly deposit limits and set loss or wager caps. If you need help applying a limit or want to make a change that requires verification, contact live chat or email [email protected].

Deposit limits

Deposit limits let you control how much you add to your account over specific periods. We recommend setting a limit that reflects your disposable income. Limits can be increased or decreased, though increases may be subject to a cooling-off period to prevent rapid changes in behaviour.

Loss limits and time limits

Loss limits restrict the total amount you can lose in a chosen period and help prevent chasing. Time limits and session reminders prompt you to take a break after a set session length. These reminders are non-intrusive and designed to help you stick to planned play.

Temporary and permanent self-exclusion

If you need a break, you can request a temporary time-out or a longer self-exclusion from your account. Temporary breaks are suited for short pauses, while self-exclusion prevents access for a longer, specified period. Contact support if you want to set up exclusion or need help with the process.

Signs of problematic behaviour

Common warning signs include spending more than intended, increasing deposit amounts, borrowing to gamble, hiding activity from others, or playing to recover losses. If you recognise these signs in yourself or someone you care about, consider using our tools and seeking support.

Practical tips to stay in control

Set clear budgets before you play, use deposit and loss limits, stick to session timers, avoid gambling when upset or under the influence, and treat gaming as entertainment rather than a way to make money. Regularly review your account activity and adjust limits if needed.

Professional help and support organisations

If you need further support, please contact specialist services. In the UK you can find help from GamCare, GambleAware and Gamblers Anonymous. If the situation is urgent and you are at immediate risk, contact local emergency services. For account assistance contact our support team via live chat or email [email protected].